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April 09, 2021

Introducing our first three-time Care by Volvo customer

Our colleagues in the United States have reported that a serial subscription customer is driving around in the Cape Cod area in Massachusetts. Darin Contini is our first three-time Care by Volvo customer – and judging by his satisfaction level, this contract will not be his last.

"I love the flexibility of the Care by Volvo offer and the customer support I receive every step of the way," Darin says.


Darin was one of our early Care by Volvo adopters when he took delivery of his XC40 in 2018. This past summer, he upgraded to an XC90 from dealer stock and became Volvo Cars Cape Cod's very first Care by Volvo 2.0 customer. 


Unfortunately, while travelling for the Christmas holidays in 2020, Darin was hit by another driver. His XC90 was beyond repair but he credits the car for saving his life. He even requested a Volvo as his rental vehicle because of the sense of security it brought him.


Darin is so confident in our brand and our cars that he recently became Volvo's first third-time subscriber by taking delivery of an XC90 T8.


This is what Darin wrote to Jessica Ruiz, consumer relations agent at Uptime after she helped him navigate the technicalities after the accident, as well as the subscription of his new car: 


"You have been awesome and I cannot thank you enough for the attention you gave my case. Safety is one thing, but you are also a reason I'll continue being a Volvo customer." 


Magnus Fredin, our head of Global Online Business, said: "Time after time, Care by Volvo proves that it is attracting a new kind of customer that wants a modern, unique ownership experience, while also getting the quality, safety and security that the Volvo brand brings to the table."


With another all-time high in January, Care by Volvo is paving the way for a successful launch of a broader online offer this year.


"Stories like Darin's – and Volvo people like Jessica – will ensure that our new commercial strategy to focus on online sales channels is the right way to go," Magnus said.